Shipping & Returns

Shipping Policy

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

We do not ship Red Roots Nursery products out of India.

Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms.

Red Roots Nursery is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to the registered address of the buyer as per mentioned while purchase at all times(Unless specified at the time of Order).

Red Roots Nursery is in no way responsible for any damage to the order while in transit to the buyer.

We do not ship products out of India. For multiple products ordered the program adds up the weight of all the units ordered and charges a single delivery fee.

However, the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities

Disclaimer

The product will be delivered for all urban areas in India serviceable by major courier agencies.

For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.

* No Deliveries on Sunday and National Holidays.

* All plants would be delivered without soil to prevent damage to the plant while transportation

Return & Exchange Policy

Refund Policy

Orders delivered & accepted by the customer cannot be refunded.

Cancellation Policy

Red roots Nursery believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy.

Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Express Delivery category.
No cancellations are entertained for those products that the Red roots Nursery marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.